Frequently Asked Questions
Everything you need to know about your Incipio tech protection.
What is the standard shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner.
Does Incipio offer a warranty on its products?
Yes, we stand by our quality. Most Incipio products come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in new condition to be eligible for a refund.
How do I know if a case will fit my device?
Each product page lists specific compatible models under the 'Compatibility' section. Please double-check your device model number in your system settings before ordering.
Are Incipio cases compatible with wireless charging?
Most of our modern cases are designed to be thin enough to support Qi-standard wireless charging and MagSafe accessories without needing to remove the case.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.