Returns & Exchanges
At Incipio, we stand behind the quality of our protective gear and offer a 30-day return window for all products purchased directly from our store. If you are not completely satisfied with your purchase, we make the exchange or refund process simple and efficient.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your electronics accessories in their original packaging.
Ship the Package
Drop off your package at any authorized carrier location; ensure the tracking number is saved so you can monitor the status of your return shipment.
Receive Your Refund
After our warehouse team inspects the returned items for quality assurance, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing